ANAS ESSAHLProject overview / AI reservation platform
Riadflow
Guest conversations, organized into reservations.
Riadflow is an AI reservation assistant designed for Moroccan riads and hospitality teams. It captures room and restaurant requests, keeps guest details together, and gives staff a centralized view of the next action.
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01 / The context
Guest conversations, organized into reservations.
Reservation conversations can become difficult to follow when dates, contact information, and special requests are spread across messages. Riadflow’s product approach turns those details into structured records while keeping final confirmation with the team.
02 / What the website does
What the website does
Structured request capture
The assistant collects contact details, dates, party size, room or restaurant needs, and notes, giving staff the information needed to review a request.
Guest and reservation management
A centralized dashboard brings together room requests, restaurant tables, guest records, and status. The public site also presents WhatsApp and email notifications.
Multilingual service
The product presents French, English, and Arabic support, with owner and staff access. Automation prepares requests; people remain responsible for confirmation.
03 / The user journey
The user journey
- A guest shares dates and room or restaurant needs.
- The request is organized with guest details and status.
- Staff review, follow up, and confirm the reservation.
Experience focus
The product combines automated information capture with a human confirmation step, supporting the way hospitality teams work.
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